FAQ

>FAQ
FAQ2018-06-22T09:02:38+00:00
Do you work with WordPress.org or WordPress.com?2018-07-03T21:43:34+00:00

Only with WordPress.org, which is different from WordPress.com.

What type of service you don’t offer?2018-07-03T21:43:08+00:00

CMS transfer (e.g. Joomla to WordPress, Drupal to WordPress) and site migration.

Do I need to provide log in information?2018-07-03T21:42:10+00:00

Yep, for sure.

You need to provide the log in info and URLs for the following:

  • Web host’s control panel (usually cPanel);
  • WordPress admin (if you already have WordPress installed).

If you are starting a website from scratch, which requires WordPress installation, then I’ll create the WordPress admin log in info and URL.

Is there something else I need to provide?2018-02-14T17:55:28+00:00
  1. If you want AdSense ads implementation, you need to provide the codes from your AdSense account;
  2. If you want content implementation, you need to provide the content;
  3. You also need to provide the WordPress theme and its documentation.
Do you offer custom coding?2018-07-03T21:40:57+00:00

I’m not a complete stranger when it comes to coding, but I’m not a web developers by profession, so I tend not to interact with a theme’s code.

I could make some minor CSS modifications here and there, if needed.

Would you choose a theme for me?2018-07-03T21:40:07+00:00

Recommendations can be made, but in the end, the client has to choose the theme.

A theme verification service can be provided, though, to make sure that you don’t buy a bad theme.

Do you write content?2018-07-03T21:38:43+00:00

Written from scratch? No. However, content will be added on your website, if you provide it, and it will also be optimized and organized.

Do you offer on-going maintenance and support?2018-07-03T21:36:35+00:00

Yes, both services are offered at the price of one! You can see the plans here.

Do you work with nulled themes?2018-07-03T21:47:43+00:00

No, only with free or premium themes.

For free themes, you can browse the WordPress repository. For premium themes, Themeforest (this is an affiliate link) is strongly recommended.

How long will the set up process take?2018-07-03T21:32:31+00:00

It’s hard to tell exactly. It depends on the size of the website, how much content there is to add, the amount of customization, and so on.

Usually, for blogs and small websites (4-5 pages), it can take up to 3 days, if you choose the Premium package, which offers everything needed to launch your website.

Do you have a refund policy?2018-07-03T21:31:32+00:00

Only if you decide not to continue with the project, and there hasn’t been any work done on your website.

Do you offer discounts?2018-07-03T21:27:35+00:00

The first month of the maintenance and support plans will only cost 17$, instead of 29$ or 39$.

Whenever discounts are offered, a notification will appear on the website and Facebook page.

What payments methods do you accept?2018-07-03T21:26:50+00:00

You can pay using your PayPal account or your debit / credit card on the PayPal checkout page, if you don’t have a PayPal account. An account will not be created with PayPal when paying with your card, unless you want to.

For the maintenance and support subscription plans, a PayPal account is required. You can use your card on the PayPal checkout page, but this time an account will be created, if you don’t have one already.

When can I cancel or suspend my maintenance & support subscription?2018-07-03T21:25:35+00:00

Canceling your subscription

The maintenance and support services are both under one plan, and you can cancel your subscription at any time.

  • Log in to your PayPal account;
  • Click the gear icon on the top-right;
  • Select Payments;
  • Click Manage pre-approved payments;
  • Select our subscription and click Cancel.

Suspending your subscription

To suspend your subscription, you’ll need to contact me, and I’ll do it for you.

What does the support service cover?2018-07-03T21:24:58+00:00

Anything that you need help with. If you want to install a plugin, or add a new page, or ask a question, and so on, it will be taken care of!

The support service does not cover things that are done frequently, using the same repetitive process (e.g. adding posts, products, and so on).

Do you also offer hosting services?2018-07-03T21:18:55+00:00

No, but SiteGround (this is an affiliate link) is strongly recommended!

Through what channels will we talk for support?2018-02-14T18:01:22+00:00

Depending on the plan you choose, it can be email only, or email and Facebook.

Does the maintenance service include security as well?2018-07-03T21:16:25+00:00

The security part will be handled by a very good, complex, and safe plugin, called iThemes Security. It will be installed and configured when your website will be set up, or when you subscribe for the maintenance and support plan.

Depending on your web host, a free SSL certificate from ‘Let’s Encrypt’ can be installed, which will basically allow your website to use encryption, by using the HTTPS version, instead of HTTP. If the ‘Let’s Encrypt’ SSL certificate will not be available on your host, you can purchase another SSL certificate.

With those two main features in place, you shouldn’t have any problems against bulk or even targeted attacks. Of course, no website can be 100% safe, but unless you upset Anonymous or some other major league hackers, you shouldn’t have problems :D.

What does the maintenance service offer?2018-02-20T21:31:25+00:00

Besides backups and updates for WordPress, your theme, and plugins, it offers (for free) essential plugins that handle:

  • Security;
  • Page loading time (cache, image optimization, etc.);
  • SEO;
  • Spam;
  • Post revisions control.
Do the prices apply for any type of website?2018-07-03T21:09:23+00:00

For the maintenance and support plans, yes.

As for the WordPress installation packages, the prices can vary depending on the size of the website. Those prices displayed are standard, and apply to small to medium websites. For medium to large and large websites, the prices can increase.

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