FAQ

>FAQ
FAQ 2018-02-19T16:29:42+00:00
Do you work with WordPress.org or WordPress.com? 2018-02-14T17:23:25+00:00

We only work with WordPress.org, which is different from WordPress.com.

What type of service you don’t offer? 2018-02-20T21:26:08+00:00

We do not offer CMS transfer (e.g. Joomla to WordPress, Drupal to WordPress)

Nevertheless, the services that we offer also depend on the size of the website, but we’ll discuss and check that when you’ll contact us.

Do I need to provide log in information? 2018-02-14T17:23:15+00:00

Yes, of course. We can’t do anything otherwise.

You need to provide the log in info and URLs for the following:

  • Web host’s control panel (usually cPanel);
  • WordPress admin (if you already have WordPress installed).

If you are starting a website from scratch, which requires WordPress installation, then we’ll create the WordPress admin log in info and URL.

Is there something else I need to provide? 2018-02-14T17:55:28+00:00
  1. If you want AdSense ads implementation, you need to provide the codes from your AdSense account;
  2. If you want content implementation, you need to provide the content;
  3. You also need to provide the WordPress theme and its documentation.
Do you offer custom coding? 2018-02-14T17:23:05+00:00

We are not complete strangers when it comes to coding, but we aren’t developers/coders by profession, so we tend not to interact with a theme’s code.

We could make some minor CSS modifications here and there, if needed.

Would you choose a theme for me? 2018-02-14T17:22:58+00:00

We can make recommendations, but in the end, the client has to choose the theme.

We also offer a theme verification service to make sure that you don’t buy a bad theme.

Do you write content? 2018-02-14T17:22:52+00:00

Write it ourselves from scratch, no, because we don’t know anything about your business, so it’s impossible to write good and relevant content.

However, we will add content on your website, if you provide it, and we’ll also optimize and organize it.

Do you offer on-going maintenance and support? 2018-02-14T17:22:48+00:00

Yes, we do. We offer both services at the price of one. You can see our plans here.

Do you work with nulled themes? 2018-02-14T17:22:39+00:00

No. We only work with Free or Premium themes.

How long will the set up process take? 2018-02-14T17:50:01+00:00

It’s hard to tell exactly. It depends on the size of the website, how much content there is to add, the amount of customization, and so on.

Usually for blogs and small websites (4-5 pages) it can take up to 3 days if you choose our Premium package, which offers everything needed to launch your website.

Do you have a refund policy? 2018-02-14T17:50:05+00:00

Even if we are unable to provide full refund for said purchased package, since we will talk, clear and agree on things from the beginning and throughout the process, we do however provide you with a refund for a specific service (a particular option which is part of a package) if the reason of your dissatisfaction is caused by a defect in our work, and not caused from a known or proven issue within the theme you have purchased and/or plugin you have chosen to use, which we cannot repair in a timely fashion.

Do you offer discounts? 2018-02-14T17:50:11+00:00

Whenever we offer discounts, a notification will appear on our website and Facebook page.

What payments methods do you accept? 2018-02-14T17:50:14+00:00

We currently accept credit card (Visa, Mastercard, Maestro, JCB, Discover, Diners Club, American Express) and PayPal payments.

When can I cancel my maintenance & support subscription? 2018-02-14T18:19:12+00:00

The maintenance and support services are both under one plan, and you can cancel your subscription at any time.

What does the support service cover? 2018-02-20T21:29:03+00:00

Anything that you need help with. If you want to install a plugin, or add a new page, or ask a question, and so on, we’ll take care of it!

What type of logo do you offer? 2018-02-14T17:47:01+00:00

We’ll offer you a free, simple, unique, and nice looking logo. The logo will be flat and created in a vector format.

Do you also offer hosting services? 2018-02-20T21:29:20+00:00

No, but we strongly recommend SiteGround.

Through what channels will we talk for support? 2018-02-14T18:01:22+00:00

Depending on the plan you choose, it can be email only, or email and Facebook.

Does the maintenance service include security as well? 2018-02-14T18:10:04+00:00

The security part will be handled by a very good, complex, and safe plugin, called iThemes Security. We will install and configure that when we’ll set up your website, or when you subscribe for our maintenance plan.

Depending on your web host, we’ll also add an SSL certificate for free from Let’s Encrypt, which will basically allow your website to use encryption by using the HTTPS version, instead of HTTP.

With those two main features in place, you shouldn’t have any problems against bulk or even targeted attacks. Of course, no website can be 100% safe, but unless you upset Anonymous or some other major league hackers, you shouldn’t have problems.

What does the maintenance service offer? 2018-02-20T21:31:25+00:00

Besides backups and updates for WordPress, your theme, and plugins, it offers (for free) essential plugins that handle:

  • Security;
  • Page loading time (cache, image optimization, etc.);
  • SEO;
  • Spam;
  • Post revisions control.
Do the prices apply for any type of website? 2018-02-18T21:14:19+00:00

For the maintenance and support plans, yes.

As for the WordPress installation packages, the prices can vary depending on the size of the website. Those prices displayed on our page are standard, and apply to small to medium websites. For medium to large and large websites, the prices can increase.

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